Malmaison Manchester, Manchester

Piccadilly, Manchester, M1 3AQ 3

Malmaison Manchester is a contemporary hotel situated in the heart of the city. A clever conversion of a former warehouse dating from around 1900, a dynamic hot... more

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£ Rooms from £79 (≈ $139) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 9/10 Stephen ( Solo leisure traveller) 

    from Blackburn , GB  on  October 30, 2007

    "The Hotel is ideally located in the central of manchester.The rooms are very comfortable with lots of little extras." (97357033)

    It was centrally based in manchester

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  September 16, 2008

    "I loved it." (107238743)

    Loved the decor and the bed was very comfortable. The bathroom toiletries were lovely and I'd really like to know the make of the soap so I can buy some! It had a great tangerine smell.

    No parking at the hotel but to be fair the NCP was just down the road.

  • 10/10 Lesley ( Mature couple) 

    from Rochdale , GB  on  June 18, 2008

    "excellent would definately stay again" (97107257)

    the staff are excellent

    none

  • 10/10 Carmel ( Young couple) 

    from Co. louth , IE  on  March 26, 2008

    "The staff were very helpful with all querries we had, the accommodation was in an ideal location and the room was very comfortable, had the best shower in ages, loved the size of the shower head." (97757372)

    Very clean and modern

    Liked everything

  • 8/10 Anonymous ( Solo business traveller) 

    on  March 11, 2008

    the overall quality of the hotel is very good.it has a good style, rooms are great and breakfast was very good

    wireless internet in the room would be good

  • 10/10 Patrick ( Young couple) 

    from Wrexham , GB  on  January 5, 2008

    Everything!! The rooms were excellently laid out and spacious. Bathroom was excellent in size and design.

    It was impossible to dislike anything about the accommodation!!

  • 8/10 Sarah ( Same sex couple) 

    from Chesterfield , GB  on  August 3, 2007

    "The staff and room service made my stay so much more pleasurable.The spa facilities were lovely be would be complete with the addition of a jacuzzi." (97207536)

    The whole ambience of the hotel made it a plessure to stay in.

    The only complaints i have of the hotel, is the lack of hand soap in the ensuit facilities .

  • 10/10 Jane ( Mature couple) 

    from Rhosneigr , GB  on  August 1, 2007

    "Excellent. Have rcommended you to lots of friends already." (97522072)

    The decor was superb and nothing like anything we have experienced in a hotel before. We will definately be back.

  • 10/10 Anonymous ( Young couple) 

    on  July 24, 2007

    "really enjoyable stay" (97362277)

    modern clean decor and lovely toiletries

  • 8/10 Clare ( Young couple) 

    from Aylesbury , GB  on  July 4, 2007

    "A great trendy hotel with lots of home comforts including a DVD player and full size free toiletries! we love this chain and will return." (99903247)

    Central to shopping

  • 7/10 Amanda ( Young couple) 

    from Houghton-le-spring , United Kingdom;GB  on  July 3, 2007

    Modern styling - well maintained

    Not enough capacity in the bar area & service was poor in that area. We were there for an event at MCFC (as many other people) and the bar area couldn't cater for the influx of guests before and after the event. Also we received an automated wake up call at 6am which we had not requested - it didn't go down too well as this was also a night away from the children and a lie in would have been appreciated!! A piece of hotel admin not dealt with I guess.

  • 8/10 Mark ( Same sex couple) 

    from London , GB  on  June 13, 2007

    Good central location, comfy bed, clean - no noisy cleaners in corridoor in the morning making noise!

    iron and trouser press not well position for ease of use.

  • 8/10 Anonymous ( Solo business traveller) 

    on  June 12, 2007

    "SO EASY! I used Beyond Certainty’s website to book the accommodation, it was so easy and quick I would definitely use this website again!" (99937011)

    There wasn’t enough time to fully appreciate my room.

    Nothing its a wonderful hotel

  • 9/10 Lisa ( Young couple) 

    from Cardiff , GB  on  May 2, 2007

    "A warm and friendly welcome was received upon arrival. The receptionist was more than helpful and answered every question we asked with a high level of cofidence and knowledge. Great advice on shopping, restaurants, bars and nightlife. The bar service was excellent. i don't think we got to the bottom of our drinks before being offered another. From the moment we arrived to the time we left every area had a suprise around the corner. Even the walk to the lift was a great setting and there was a warm inviting feel to the whole hotel." (99493328)

    The design and quailty up-market feel.

  • 7/10 Kathryn ( Young couple) 

    from Cleckheaton , United Kingdom;GB  on  April 8, 2007

    "As we only stayed for one night, we coped with the paint smell. but this was due to the fact that we had spent most of the day and early eve shopping, then went into town for the eve.. It was a place to sleep rather than another enjoyable experience." (99084478)

    I enjoyed the theme of the hotel, the location, the overall hotel facilities, how friendly the staff were.

    I was not impressed that parts of the hotel was being refurbished. Yes i understand that this is a process that does take time to do. However, placing people in rooms near to where they have/ strok are painting is a little uncomfortable. paint fumes made the room smell unpleasent.

  • 9/10 Anthony ( Young couple) 

    from Stoke-on-trent , United Kingdom;GB  on  April 4, 2007

    "I enjoyed my stay at the Malmaison mainly because the surroundings are so elegant and the staff couldn't of been friendlier or more helpful. Getting 25% off the cost of parking on the NCP car park is a nice touch, but we wouldn't of known about it had we not of asked. If you're looking for a hotel that stands out from the norm and is very convient for the train station then this is the hotel for you." (99065098)

    I thought the decor of the hotel was very stylishly done and I loved the humours little notes here and there.

    Although the room was beautifully decorated, it was very dark and I found applying my make-up in the evening to be almost immpossible. An illuminated mirror would of been very useful.

  • 8/10 Anonymous ( Young couple) 

    on  March 17, 2007

    "Lovely hotel, really convenient for shopping, eating out, drinking etc, etc. Bit pricey, especially considering breakfast wasn't included. Nice for a treat." (99499435)

    Cleanliness. Bit different!

    Breakfast not included!!

  • 8/10 Katharine ( Young couple) 

    from Wimbledon , United Kingdom;GB  on  March 14, 2007

    "Lovely hotel, modern, clean and comfortable. But take several torches with you and hope they paint over the black walls soon. Breakfast in the room is a real treat." (99785925)

    Central location, near to the train station, comfortable rooms, really friendly staff, excellent tea and coffee in the rooms. en suite is a good size with good services.

    Smoky bar with cafe style seating. Hotel was dark and poorly lit - I thought there was a power cut on when we got to reception but apparently its meant to look like that. Nowhere to apply make up in the bedroom (mirror too far away in bedroom and really bad lighting - bathroom had no counter top space and very dimly lit). No lights on in the lift so pitch black in there one morning. Checked in at 12am and left bags at reception as room not ready, had to collect them later on - most other hotels will take them to your room for you when it's ready.

  • 9/10 Natalie ( Young couple) 

    from Sheffield , United Kingdom;GB  on  February 7, 2007

    "great very trendy and sexy hotel" (99795089)

    it being different from other hotels

    bedroom a little basic

  • 10/10 Kerry ( Other) 

    from Edgbaston , United Kingdom;GB  on  December 19, 2006

    "very good - and I arrived early and the room was ready - and the check in was quick and easy" (99585816)

    trendy and minimal

  • 7/10 Anonymous ( Young couple) 

    on  December 3, 2006

    "Overall the stay was gorgeous.I was a little bit disapoined as I had let the hotel know in advance that it was a special birthday treat but we had no special treatment but the toiletries and huge towels did make up for this a bit. The hotel is lovely, if a bit expensive for a 3 star, and very convenient for getting round the city. The room was very nice, the food we ordered throuigh room service was yum and the bar staff were really friendly." (99802803)

    The room was lovely, the bath was gorgeous and so were the toiletries.Room service was excellent.

    we weren't given a particularly friendly reception. When we got to the room there was no coffee we had to ring down for some. There was no price list for the minibar, and although we asked, this never materialised and there was no information in the room about the hotel and its facilituies; i.e. times spa and gym facilities were available; bar and restaurant opening times etc

  • 9/10 Sarah ( Young couple) 

    from Lincoln , United Kingdom;GB  on  December 2, 2006

    "The hotel is very central - practically opposite Piccadilly Station which is perfect for a weekend break - no need for buses/trams to get anywhere in the centre of Manchester. Parking may be a problem - especially at weekends (NCP carpark nearby) The hotel is tastefully furnished and is finished to a high quality. Despite some noise from a local pub (inevitable in a city centre on Sat eve), the actual hotel was very quiet with little corridor or inter-room noise at night. The staff were helpful and friendly and although this is not a cheap hotel, you get a spacious room with an upmarket feel to it." (3305419993)

    Lovely quality feel to the decor and finish. Room large and spacious.

    Room was at the rear of the hotel and experienced some late night Saturday noise from a pub nearby.

  • 10/10 Nicola ( Young couple) 

    from Warrington , United Kingdom;GB  on  November 28, 2006

    "It was our 1st night out since having our 5 month daughter. It was a lovely night in a lovely hotel. We arrived early and our room was ready (2hrs early.. excellent) we also had dinner in the brasserie. Only 2 little faults with our stay; whilst having dinner,one of the waiters was shouting at 1 of his staff rather loudly. Every1 could hear. 2 In the evening, the few bar staff were run off there feet, so the drinks were taking rather a long time. Appart from that, fantastic 1st night away in 18months." (3304607089)

    i thought it was a little different than usual. Fantastic reception and i loved the colours.

    could not fault the accomation

  • 9/10 Lynsay ( Young couple) 

    from Ammanford , United Kingdom;GB  on  November 15, 2006

    "Made our stay very enjoyable, lovely room and enjoyed the whole experience. My only dissapointment was the fact that we were not informed that our parking tickets could be validated at reception upon departure to give us 25% off, as we had already paid for it in full, and there were no smoking rooms available despite requesting one at time of boking and our early check in." (3305326403)

    Fantastic service, lovely hotel, lovely food! definitly book this hotel again!

    There was not a smoking room available upon check in, despite the hotel being booked several months in adavnce and us checking in early.

  • 10/10 Stacey ( Young couple) 

    from Dundee , United Kingdom;GB  on  August 31, 2006

    "it was a fantastic end to our honeymoon and we will definitely be staying in a malmaison hotel again!" (3305046251)

    we were staying at malmaison manchester for one night after our honeymoon, a member of staff (jamie) sent champagne to our room once he realised we were just back from honeymoon! we were very touched by this and very impressed!!

    nothing!

  • 9/10 Philip ( Solo business traveller) 

    from Worksop , United Kingdom;GB  on  August 30, 2006

    "An excellent city centre hotel with professional staff and a pleasant atmosphere a must for any leisure or business visit" (3305236791)

  • 10/10 Carole ( Mature couple) 

    from Worksop , United Kingdom;GB  on  August 9, 2006

    Great interior design ... art deco flavour with modern overlay.

  • 8/10 Dennis ( Mature couple) 

    from Nottingham , United Kingdom;GB  on  August 4, 2006

    "The overall service was excellent and the bar and reception staff were helpful and friendly. As we travelled by train, the location couldn't have been better. It was a bit expensive for a short break but we still enjoyed it and would go again." (3304886668)

    we liked the contempory feel to the hotel and our room. The bathroom felt clean and fresh and the furnishings were good quality

    The room was a tad small, but the biggest problem was the lack of wardrobe and drawer space.

  • 9/10 Victoria ( Young couple) 

    from Huddersfield , United Kingdom;GB  on  August 2, 2006

    "I was aware of the malmaison group of hotels before I booked and had checked the relevant one on its own website so I was expecting just what I got." (3305030759)

    Very high quality

    Not high quality enough to charge £109.00 for one night

  • 8/10 Nicholas ( Young couple) 

    from Kingswinford , GB  on  January 3, 2008

    The decore

    0 of 1 people found this review helpful:

  • 9/10 Anonymous ( Solo business traveller) 

    on  June 13, 2006

    Location, bathroom and products, bed

    rooms were a bit on the small side.

  • 9/10 Abigail ( Young couple) 

    from Banbury , GB  on  November 29, 2007

    "Stylish hotel with a very chilled and welcoming ambience" (97084259)

    0 of 1 people found this review helpful:

  • 9/10 Michael ( Young couple) 

    from Coulsdon , United Kingdom;GB  on  May 22, 2006

    "all in all it is fine but need to keep an eye on details like our hankies had run out prior to entering our room and only 1 large towel in bathroom, yes you can ask for more but if you book a double room you shouldnt have to." (3304600047)

    TV in the room was small and bad picture quality

  • 8/10 Andrew ( Mature couple) 

    from Edinburgh , United Kingdom;GB  on  May 13, 2006

    "The map giving travel info was poor, we got better advice from a staff member for the home journey. Disappointed not to get a seat in the bar for a drink after our concert, we are not familiar with the local early closing times. The breakfast was lovely but in day light your bar could do with a fresh lick of paint - being faced with the worn stairs on the way to the breakfast buffet was less than uplifting - suggest you invest in some varnish! We liked: the extremely comfortable bed, large mugs and decent coffee, music and the sense of privacy. All the staff were cheerful, attentive and efficient with relaxed mannners which went down welll with weary travelllers. We would definately come back, even just for a weekend away, please send us any future info. A mini fold out map of central Manchester would be a bonus." (3304578056)

    The bed was excelllent,lovely stylish accommodation and a very relaxing atmosphere. Discreet, relaxed and professional service from alll staff.

    Lighting on bathroom mirror poor, inadequate for applying make-up and water pressure for power shower could have been better, also sink toook a long time to drain - maybe these are room specific problems?

  • 10/10 Kerry ( Young couple) 

    from Barnsley , United Kingdom;GB  on  April 19, 2006

    "We felt spoilt yet comfortable with our surroundings. The hotel was a luxurious choice for a well deserved break and we found it to be a perfect base for exploring the city and the perfect place to relax afterwards." (3304480889)

  • 8/10 Anonymous ( Other) 

    on  April 14, 2006

    very relaxed and comfortable stay.

    didnt find anything too complain about

  • 9/10 Anonymous ( Mature couple) 

    on  April 5, 2006

    "All of the above. I wish I had booked my beauty treatments in advance of arriving, as I was advised by the hotel staff." (2964395)

    Very stylish. Attentive staff. Good food and service. Leaves you feeling pampered.

    The Manchester Hotel could do with a receptionist on the Spa phone. I couldn't get through to book an appt. They were very busy.

  • 9/10 Anonymous ( Solo business traveller) 

    on  March 20, 2006

    "excellent location. Good staff. excellent room service with flexibility to take brasserie menu in room - delicious!" (3304371763)

    everything to hand in the room, technology etc. worked

  • 6/10 Anonymous ( Solo business traveller) 

    on  February 24, 2006

    "No parking provided. Only 20% concession on local parking provided" (3304271312)

    Excellent food in restaurant

    Extra blanket /duvet Friendlier check in/out staff parking concession

  • 10/10 Sandra ( Other) 

    from Scarborough , United Kingdom;GB  on  February 23, 2006

    "We arrived at the hotel and the staff were welcoming and friendly, the receptionist offered to make a reservation at the restaurant we were planning on eating in that night, they booked us a taxi and we had cocktails in the hotel bar where the staff were equally as friendly. The breakfast was superb I would recommend this hotel every time, it is close to shops, restaurants, everything you need for a great time. We did not sample any of the beauty treatments that were on offer in the hotel but I am sure they would be worth trying." (3304143247)

    It was within walking distance of the train station, shops and amenities

    I could not find any faults with the hotel, I have stayed here in the past and will continue to do so each time I visit Manchester

  • 7/10 John ( Mature couple) 

    from Market harborough , United Kingdom;GB  on  February 17, 2006

    I was particularly plesed with the hotel staff who were very helpful.

    Having stayed at other Malmaison hotels I thought the standard of accommodation was not as good as I have come to expect. Specifically the restaurant did not compare in ambiance and cuisine.

  • 9/10 Anonymous ( Same sex couple) 

    on  February 1, 2006

    i like how it is close to everythig we need.

    later check out times

  • 7/10 Geoffrey ( Solo business traveller) 

    from Wayland , United States;US  on  November 22, 2005

    "The gym should be accessible with a room key instead of waiting at reception in queues to get one. Since the gym was unattended 90% of the time that I used it during normal open hours, why can't it be open 24 hours? 6:30 am is too late. The brasserie had a good dinner menu but the (evening)serving staff were laughably incompetent. I doubt if any of them had been trained in fundamentals of table-waiting. That four people struggled to serve about a dozen tables is ludicrous. Many orders had to be repeated; bills were presented twice; it was near-impossible to catch the eye of a waiter and so on. Breakfast food was excellent: imaginative, well laid out, fresh and tasty." (2958272)

    Quiet room, free internet, great breakfast, good location, great gym

    cheap lumpy mattress, cheap synthetic-lump duvet,

  • 10/10 Gemma ( Young couple) 

    from Ashford , United Kingdom;GB  on  August 24, 2005

    "The staff were more than helpfull with all our requests and had great knowledge of facillities in the surrounding area. The room was excellent very clean and spacious and had all the facillities we needed to enjoy our stay." (2655599)

    Very clean and spacious and modern.

    N/A

  • 10/10 Joanne ( Young couple) 

    from Manchester , United Kingdom;GB  on  August 9, 2005

    "The staff are all pleasant and courteous at all times. Service was excellent and friendly. Food was well presented and delicious. The amenities even in the room alone were of the highest standard and I would recommend a stay at this hotel to everyone." (2578369)

    Very clean and well presented and at the heart of Manchester

    Could not fault it in any way

  • 10/10 Peter ( Young couple) 

    from Runcorn , United Kingdom;GB  on  June 24, 2005

    "I could not have asked for a better weekend! The staff upon arrival were polite and kind. The room yet again was superb. The food from the bistro was one of the best meals i have had from any restaurant before. Overall, my partner and i had another fantastic stay in your hotel and would have no hesitation is returning once again. Thankyou to all of the staff at the Malmaison Manchester." (2167194)

    This was my second stay and yet again the room was fantastic!

    Could not think of any one reason! Perfect!

  • 7/10 Sean ( Young couple) 

    from Hitchin , United Kingdom;GB  on  June 22, 2005

    Good Room - Nice food

    Speed of service in bar - very slow to get drinks Very noisy room when originally allocated. Had to pester to get change of room - not offered even though a room clearly available

  • 9/10 Andrew ( Young couple) 

    from Barnsley , United Kingdom  on  April 30, 2005

    the staff where very nice on reception

  • 9/10 Clive ( Solo business traveller) 

    from Cambridge , United Kingdom  on  April 19, 2005

    "comfortable room and TV/CD good" (1943208)

    comfortable bed

    good coffee

  • 8/10 Anonymous ( Young couple) 

    on  April 5, 2005

    "All in all a good stay, no problems probably one of the best hotel experiences I've had. We had been to a club and didn't arrive back untill late so we found it very nice that we didn't have to cheak out untill 2pm." (2052997)

    Very nice contemporay styling, very good for younger people as most hotels I have stayed at seem stuck in a timewarp.

    We ordered a meal by room service which was a little cold and I felt a bit overpriced as I have tasted better.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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