Holiday Inn London Heathrow, Hillingdon, London

Sipson Way /Bath Road, Heathrow, Hillingdon, Hillingdon, London, UB7 0DP
4 star

This contemporary and modern hotel boasts comfortable rooms, which offer sophisticated decor,and luxurious furnishings, and the International Heathrow Meeting a...

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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 10/10 Ava (Solo leisure traveller) 

    from Midlothian , US on  July 22, 2008

    "Enjoyable." (108033063)

    Good location, great food and service.

    Would have liked a free shuttle to the airport rather than having to pay for the short ride.

    4 of 4 people found this review helpful:

  • 8/10 Cesar (Solo business traveller) 

    from Ciudad de buenos aires , AR on  August 5, 2008

    Extremely close to the airport, very good for late arrivals and early departures.

    Food is a problem, you have to eat at the hotel, no choice. There are no places around to go for a meal by walking. After a long travel day I took a late salami sandwich at the bar, it had only two small and thin slices on it. It was not fair for the price, at all. Complimentary Internet access would be good. (even low bandwith free, and optionally high speed with charge)

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Mature couple) 

    on  July 25, 2008

    "Overall a very nice way to conclude a few weeks in England before heading back to America." (108018772)

    Price and room amenities. Food on dinner buffet very good. Professional and competent staff.

    Limited choices in restaurant, breakfast buffet pricey.

    2 of 2 people found this review helpful:

  • 3/10 James (Mature couple) 

    from Steinfort , LU on  May 23, 2008

    "I booked a twin-bedded smoking room. At the reception desk I was offered a non-smoking room. The receptionist did not consult my booking form. I was then offered a smoking room. When I entered the room it was a double-bedded room and there was no ash-tray. I requested an ash-tray at reception but the staff seemed to be more interested in the business clients who arrived after me and it took 15 minutes to find me an ash-tray. I went to the bar with my wife for a snack and was photographed several times by a publicity photographer. When I told him that I did not agree to be photographed he replied Don't worry about it. The manager was called and apologised but seemed to be able to do nothing to ensure that my photograph would not appear in publicity for the hotel." (97455805)

    The food

    The room did not correspond with my on-line booking

    4 of 4 people found this review helpful:

  • 3/10 Peggy (Mature couple) 

    from Winnipeg , CA on  June 22, 2008

    "This was the most expensive hotel we stayed at during our stay in the UK and the poorest value for money. Generally the hotel was overpriced and pretentious, most of the staff spoke English poorly or not at all. Reception staff not responsive to requests to book a taxi. " (97051892)

    Food in restaurant was excellent. Only adequate in the bar.

    In the restaurant we tried to tell a waitress that a family had sat briefly at a neighbouring table and a child had pretended to drink from one of the glasses she could not or would not understand us and refused to change the dirty glass. Serving staff should have at least a working knowledge of the English language. Plug in bathroom sink did not work, would not hold water. Requested staff at reservation desk to order a taxi for us to arrive at 5am. We were waiting but taxi did not arrive and after 2 further requests a limo was ordered and arrived. Not impressed. Amenities in the bathroom inadequate and very limited.

    2 of 2 people found this review helpful:

  • 6/10 Anonymous (Mature couple) 

    on  May 20, 2008

    "For one night it was ok - as we had a good price-deal!!!!! In no way would it have been acceptable for a longer stay or charged at full price!!" (97083094)

    Hotel was mostly clean, tidy and well provisioned. Staff were helpful, polite and friendly.

    Room was small. there appeared to be space and fittings for a fridge - BUT NO FRIDGE. Bathroom floor tiles were loose - the grout between (in front of the loo) was discoloured and when the adjacent tiles were trodden on a reddish brown liquid like dried blood appeared!!!!!!!!!!!!! Reception and Housekeeping did not answer the phone when i called to report the faults from the room phone!!!!

    4 of 4 people found this review helpful:

  • 8/10 Brian (Solo leisure traveller) 

    from Ostuni (br) 72017 , IT on  July 20, 2008

    "ok except i would have liked more sleep, and the food should be more varied, on any specific night." (108053761)

    no problems

    the interconnecting door requires to be sound proofed, as i could hear what was going on in the next room !!!!!!

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Mature couple) 

    on  June 5, 2008

    "This is an airport hotel, and I stay their for convenience and do not expect too much. But it was comfortable with a good atmosphere - some Heathrow hotels I have stayed at were the opposite. This is the 2nd time I stayed at this particular hotel, and I chose it because my previous experience here was good." (97845620)

    Staff were very helpful, especially to my wife who was in a wheel-chair.

    I am a Priority Club member, but did not have my card. Registration Clerk was unable to trace me through my name. I would think if a loyalty club means anything, it should mean a database so that members can be recognised even if they are without their card. Initially I was told that there was not a room of the type I had booked by internet available. When I protested that the website should not then have taken my reservation, I was told the Registration clerk meant not immediately, but he could get one for me withinh 30 min (it was not yet 2.00pm). Once this misunderstanding was cleared up, I had a very good interaction with all staff.

    2 of 2 people found this review helpful:

  • 9/10 Helen (Solo business traveller) 

    from Cary , US on  May 25, 2008

    "I liked the hotel and accommodation, but I was disappointed in the information that I had gotten on-line about the transportation. I had been informed at the time of booking that the hoppabus operated every 8 minutes and that if it did not show up, the hotel would transport me at their expense. After landing at Heathrow, I was sent outside to catch it, but not given a bus number. That was one thing: I ran back and forth for over 90 mminutes trying to find one that would bring me to your hotel. Finally, I was told that it would H54 and then was unable to board without having gotten a ticket in advance. That information was missing from my on-line booking. I finally got to the hotel 2 hours later, and was told at the reception that the busses had changed their schedule to every 30 minutes. Even then, the bus did not show up within a 30-minute wait after buying the ticket. At check-in I was told that the bus would not stop in the front of the hotel, as I had been told by the bus driver. The clerk told me that I should take a taxi. The expense in just the transportation to and from the hotel was exorbitant." (97312424)

    The room was clean, smoke-free, the bed was comfortable and the room was quiet, although I was so near the airport.

    3 of 3 people found this review helpful:

  • 8/10 P (Mature couple) 

    from Hexham , GB on  July 3, 2008

    Convenient; ggod liks to airport

    Wrong type of room allocated

    1 of 1 people found this review helpful:

  • 8/10 Ann (Solo business traveller) 

    from Elwood , AU on  April 24, 2008

    "just what I expected and needed. Helpful and friendly staff." (97485698)

    excellent bed, good facilities

    5 of 5 people found this review helpful:

  • 10/10 Anonymous (Young couple) 

    on  June 2, 2008

    "excellent...me and my partner stay at this holiday inn quite regularly as very good service" (97480409)

    very good service with reception...happy with all the facilities..

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Group of adult friends) 

    on  August 27, 2008

    "Our hotel was good but we have decided to avoid the other two Holiday Inn in future even though my husband is frequent traveller and a member. " (97190663)

    The hotel restaurant serves good quality of food.

    Our taxi driver sent us to the wrong Holiday Inn and the counter staff send us to another wrong one. By then our taxi had left and we had to incur unnecessary costs paying for another taxi. This could have been avoided if the first counter staff took the trouble to explain that there are actually three Holiday Inn in the area. Instead, she just said this is the wrong one. The counter staff at the second Holiday Inn was no different. She was not very friendly in the beginning but only explain after we made noise. The Holiday Inn that we stayed in, the staff was efficient and more sympathetic and understanding.

  • 10/10 S-james (Solo business traveller) 

    from Cournanel , FR on  August 27, 2008

    "very good and welcoming" (107287872)

    staff excerlent, food very good, everything very good for mr, thank you

    bit of tile grouting not correct in bathroon, harde the navigat to free channels on tv, set up so you choise ppv, internrt not the best

  • 8/10 Bridget (Mature couple) 

    from Newbury park , GB on  May 6, 2008

    "Pleasant evening meal/over night stay before flight, " (97481470)

    Reception and Restaurant staff very helpful Price very reasonable compared to other quotes received Alarm call very prompt. Very close and convenient to Heathrow Term 1 (2 mins taxi/5 mins shuttle)

    Bar staff slow to initially serve, room not very sound proof, bathroom towels basic quality

    3 of 3 people found this review helpful:

  • 10/10 Robert (Mature couple) 

    from Carmichael , US on  August 22, 2008

    very clean and quiet

    breakfast buffet price was outragous

  • 8/10 Nicolai (Solo business traveller) 

    from Cambridge , GB on  May 18, 2008

    "Does what it says on the tin." (97683124)

    Large clean nice room, comfortable bed, reasonable food, nice restaurant staff. Proper tea in the room's tea/coffee making equipment!

    Had to express checkout (leave card details for later bill) as checkout computer was broken when I was checking out - did get the bill by fax 2 hours later though. Expensive Wifi - should be free in a business hotel like this.

    2 of 2 people found this review helpful:

  • 9/10 Barbara (Solo leisure traveller) 

    from Tampa, florida , US on  May 2, 2008

    "I chose this hotel for it's convenient location to Heathrow as well as Holiday Inn's long standing overall good reputation." (97955442)

    Very nice room and more amenities than I expected. Very, very clean.

    As noted on the card in the room - the shower curtain needed to be replaced as it had some very nasty looking brown stains on the inner surface.

    3 of 3 people found this review helpful:

  • 7/10 Anonymous (Solo leisure traveller) 

    on  August 13, 2008

    "the hotel is newish so the appearance is good not much wear and tear evident.staff were busy but friendly and helpful" (107271091)

    Certain staff were very helpful. Room and bathroom very clean.

    The wait to check in at approx 10.30pm was tedious there were only 2 staff on the front desk and the queue was at least 12 guests long

  • 9/10 William (Mature couple) 

    from El dorado hills , US on  May 16, 2008

    Clean, quiet, comfortable, good location for Heathrow Airport. Staff was excellent, very helpful and polite.

    Found nothing to dislike.

    2 of 2 people found this review helpful:

  • 6/10 Anonymous (Solo leisure traveller) 

    on  August 4, 2008

    The overall facilities are good.

    The water in shower and tap in the bathroom are not so good.

  • 6/10 Anonymous (Solo business traveller) 

    on  July 31, 2008

    "A comfortable two nights stay..." (107101180)

    Comfortable room, excellent location with easy access to Heathrow Airport and Central Bus Station.

    Inexperience Front Desk staff - unpolished in terms of courtesy and tone of language. Friendly in a way required by job but not tactful in communicating.

  • 8/10 Anonymous (Solo leisure traveller) 

    on  April 23, 2008

    Excellent service, staff very helpful and room was very comfortable

    Stayed in a smoking room, but there was no ashtray provided

    2 of 2 people found this review helpful:

  • 9/10 (Family with young children) 

    from Wakefield , GB on  March 24, 2008

    "By and large the experience was very good, the kids loved it, your staff were very helpful. We were dissapointed at not having a bed for one of the girls but it was more than compensated by having such lovely rooms. The car parking was a big bonus. We also visited all 3 Holiday Inns at Heathrow before finally getting the right one. I am disabled, so it was quite frustrating & tiring to have to get all the bags & wheelchair out of the car 3 times before arriving at the right hotel." (97833688)

    Rooms were excellent, you kindly upgraded our children so they could be in the next room and floor to us. Kids eat for free was a lovely treat.

    We asked for a roll up bed for our youngest child and it never arrived so 3 kids had to share 1 double bed.

    2 of 2 people found this review helpful:

  • 10/10 Anonymous (Solo leisure traveller) 

    on  February 20, 2008

    "I really enjoyed staying there it was a stop over so I would definetely stay there again, very central to airport & reasonably priced" (97755155)

    It was spotless, warm, restaurant & bar onsite good food

    4 of 4 people found this review helpful:

  • 6/10 Anonymous (Other) 

    on  May 29, 2008

    "Not bad." (97058949)

    easy booking on-line, easy & fast on chkin & chkout. big room & both room.

    room serivces is not quick enough.n and it's better can have more alternative in charged internet access

  • 7/10 Peter (Mature couple) 

    from Red deer, alberta , CA on  March 13, 2008

    "Prices of room, food and drinks too high" (97159273)

    Very clean and comfortable rooms

    Dishonest bar staff tried to short change me twice Restaurant staff very disorganised

    1 of 1 people found this review helpful:

  • 8/10 Joel (Solo business traveller) 

    from St-donat , CA on  February 13, 2008

    All extra services, espcially intrnet are very expensive

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Solo leisure traveller) 

    on  April 16, 2008

    "Did the job, was nice and easy - not as quick as we thought getting into London, but made for an easy exit onto the motorway in the morning." (97571677)

    Clean room, swift check in process.

    £16.50 was an extortionate extra for breakfast. No biscuits in the room to go with the tea, and my friend who I also booked for had only decaff coffee sachets.

  • 9/10 Anne (Group of adult friends) 

    from Rochester , GB on  March 21, 2008

    I booked a twin room but was initially given a double. I spoke to the staff and it was instantly changed absolutely hassle free. Excellent service.

  • 4/10 Anonymous (Mature couple) 

    on  March 18, 2008

    "On our first visit the room was fine . We did not know that hotels have smokers bedrooms and found it an unpleasant experience to have to sleep in one on our second visit( being given no choise.)The manager heard our complaint the next day and apologised and reduced the tariff. He handled the situation v well." (97962243)

    convenient for heathrow

    on return trip we were given a smokers bedroom

  • 10/10 Kathleen (Group of adult friends) 

    from Denia , ES on  March 12, 2008

    "Our overnight stay was very pleasant. The restaurant was open until quite late and the room was very comfortable. Check-in and out were speedy." (97495092)

    It was well decorated, well soundproofed and reasonably spacious.

    There was no trouser press and the cable on the hairdryer was too short.

  • 6/10 Daljit (Young couple) 

    from Southall , GB on  March 5, 2008

    "There were no toothpaste and shaving facilities,the iron in the cupboard was broken and the air conditioning was not working properly. There was no entertainment in the hotel near the bar area. This was a very quiet hotel were there was nothing special going on, but if you go in other hotels there is live entertainment in the bars music playing in the background." (97529898)

    The hotel was clean and tidy and well built and view outside the window was good too.

    There wasn't much excitment and the place was very quiet.

  • 10/10 Anonymous (Mature couple) 

    on  February 13, 2008

    "Good, clean, well equipt value for money room" (97141699)

    Clean, well equipt room - home away from home

  • 8/10 Anonymous (Solo business traveller) 

    on  February 7, 2008

    "Very convenient accommodation and good value for money that close to the airport but I would like to have known that I would be charged to park in the only parking space available!" (97681181)

    Access to Heathrow and value for money.

    Paying 9 pounds to leave my car parked overnight in the only parking available! This should either be included in the price or waived for paying guests.

  • 8/10 Jayne (Same sex couple) 

    from Jersey , GB on  January 31, 2008

    "I would suggest you chill your tequila as we would have loved to have had many more." (97719956)

    Its good to find a place that offers a couch to watch the telly and not have to sit on the bed. Excellent.

    Found several hairs in and around the bath area. Not so excellent

  • 7/10 Paramjit (Other) 

    from Nottingham , GB on  January 29, 2008

    "The restaurant had a very limited choice of main courses. I was disappointed with my mediterranean veg pizza, which appeared to have very little mediterranean vegetables on it. I think it may have been frozen and reheated in a microwave as the outsides were warmer than the middle of the pizza. Disappointing from a 4 star hotel. The accommodation was fine though." (97619345)

  • 9/10 Anonymous (Mature couple) 

    on  January 24, 2008

    Clean good sized room close to heathrow

  • 6/10 Anonymous (Solo business traveller) 

    on  January 14, 2008

    good size of room

    air cond/heating poor ; ventilation poor; room service bad

  • 8/10 Anonymous (Solo leisure traveller) 

    on  January 14, 2008

    "The Hoppa bus number from Heathrow" (97783282)

    Clean and quiet

    Lack of toiletries in the room. After a month on the road I needed a few items which hotels normally provide

  • 7/10 Akash (Young couple) 

    from Cricklewood , GB on  January 5, 2008

    The cup of tea

    the toilets flooded our room

  • 8/10 Jon (Mature couple) 

    from Worcester , GB on  December 27, 2007

    "Good value for money in the room, but as with this particular chain, the ancillary services (i.e catering, bar etc.) rather overpriced although the quality is fine." (97197591)

    Good room, clean and modern

    Poor housekeeping - phoned to get items replenished but after two separate phone calls they still failed to materialise. Maybe we were just unlucky this time!

  • 9/10 Abdallah (Other) 

    from Liverpool , GB on  December 24, 2007

    "As I said above, we have stayed only one night from 21:00 till the morning 10:00 as we were flying back to home, I have seen everything was positive in terms of quietness, room space and was also clean enough." (97716077)

    Overall the room furniture and the cleaness was very acceptable, in short I could say it was good.

    To be honest, we stayed only for 1 night and everything seemed to be okay.

  • 8/10 Mike (Solo business traveller) 

    from Fethiye , TR on  December 16, 2007

    "Breakfast too expensive 16GBP for a coffee and a slice of toast. Any buses did not stop. Because it was raining very heavy I waited inside the Hotel The Bus flew past the first time. Not good if I had been running late" (97868892)

    Good apart from No Mini Bar in Room on arrival No dressing gown

    Everything fine

  • 8/10 Anonymous (Mature couple) 

    on  December 12, 2007

    "excellent" (97885453)

    staff respect , cleaniness

  • 7/10 Michael a (Solo business traveller) 

    from Glasgow , GB on  December 3, 2007

    "The staff service was fine, the room was clean, value was good, room service food was fine. The only niggles were that the phone did not work properly, the hand basin had run out of soap and there was no bath." (97509760)

    The staff service was prompt and effective.

    There are three Holiday inn hotels within a few miles of Heathrow - make sure you get the right one !

  • 10/10 Cornelius (Group of work colleagues) 

    from Enterprise , US on  November 27, 2007

    "The rooms were well appointed and the bed comfortable. The staff was very professional and attentive. If I had the opportunity to stay over again I would stay there again." (97162589)

    Staff attitude

  • 10/10 David (Mature couple) 

    from Coventry , GB on  December 21, 2007

    Previous stays at Holiday Inns have been pleasant and enjoyable with friendly staff and those experiences lead us to choose this hotel plus its near proximity to airport terminals

    1 of 2 people found this review helpful:

  • 7/10 Anonymous (Solo business traveller) 

    on  February 27, 2008

    HolidayInn quality

    There is mot food and drink mini shop.

    0 of 1 people found this review helpful:

  • 8/10 James (Young couple) 

    from Liverpool , GB on  January 5, 2008

    "after waiting 2 hours our food came out wet and warm, the bar staff did not know what they were doing and everyone was getting fustrated, after a long journey you don,t need this. however the bar manager kindly paid for our drinks and meal and gave us a free taxi to the airport which i thought was excellent of her." (97161607)

    modern clean ambiant athosphere

    the bar staff and meal ordering process

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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